What is the processing time on an order?
Orders shipped to the U.S are typically delivered within 7 working days and within 2 to 3 weeks for larger orders. Working days excludes weekend and holidays.
What if I need my order in a hurry?
When you check out, you will be given the option to rush your order and/or pay for expedited shipping.
Where is my order shipping from?
We are located in Southern California.
How are orders shipped?
Orders are normally shipped via USPS or other carriers of your choice.
What payment methods do you accept?
We accept, PayPal, Visa, MasterCard, and Discover card. International customers may find it easier to use PayPal.
Do I have to place my order online?
Yes, all orders must be submitted using our website. In the interest of accuracy, we will not accept verbal orders by phone. If you have any questions please email us at firstname.lastname@example.org call us at 805-991-7274
How do I know if my order was received?
Once the order is processed we will notify you by email. If you notice any error in your order, please let us know right away.
How can I track my order?
Once your order has been shipped we will notify you by email.
Can I change my order?
Because of the time critical nature of this business, orders for personalized items cannot be changed. For non-personalized items, we can change the order before the items are shipped. Keep in mind that changing an order will slow down the processing time.
What is your return policy?
Will I be charged sales tax?
California residents will be charged a 9.00% tax on their purchase.
Do you offer any volume discounts?
Yes! We offer volume discount to approved wholesaler customers. See below:
Are the printed ribbons washable?
No, the ribbons are meant for decoration purposes only. The imprint will not stay on if the ribbon is washed.
Can I put custom logos on my ribbons?
For custom logos, you can submit high resolution, camera ready, black and white artwork to us in either jpeg or TIF format. Please send it to:
What is the best way to contact you if I have other questions? The best way to contact us is through email at